Refund policy

At Cholypory, customer satisfaction is our priority. We strive to provide quality products and a positive shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you through our return and refund process.

Please read this Return & Refund Policy carefully before requesting a return, exchange, or refund.

1. 30-Day Return Policy

Customers may request a return within 30 days of the delivery date.

To qualify for a return, the following conditions must be met:

  • The item must be unused, unworn, and in its original condition.
  • The product must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.
  • All original accessories, manuals, and included items must be returned with the product.

Items that do not meet these requirements may not be eligible for a refund.


2. Non-Returnable Items

The following items are generally not eligible for return or refund:

  • Gift Cards
  • Final Sale Items
  • Personalized or Customized Products
  • Used, Worn, or Damaged Products
  • Products returned without original packaging
  • Products returned after the 30-day return period


3. How to Request a Return

Before returning any item, customers must contact our support team for return authorization.

Email: info@cholypory.shop

Phone: +61472883068

Returns sent without prior authorization may be refused or delayed.


4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery.

To help us review your request, please provide:

  • Your order number
  • Clear photographs of the product
  • Photographs of the shipping packaging

After reviewing your request, we may provide:

  • A replacement product
  • Store credit
  • A partial refund
  • A full refund

The resolution provided will depend on the nature of the issue and the outcome of our inspection.


5. Return Shipping

Unless the item is defective, damaged, or incorrectly shipped:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are non-refundable.
  • A trackable shipping service is strongly recommended.

cholypory is not responsible for returned packages lost or damaged during transit.


6. Return Inspection

All returned products are inspected upon arrival.

Our review process may include:

  • Product condition verification
  • Return eligibility review
  • Proof of purchase verification
  • Compliance with this Return Policy

Customers will be notified regarding the approval or denial of their refund request after inspection is completed.


7. Refund Processing

Approved refunds will be issued to the original payment method used during checkout.

Most refunds are processed within 5–10 business days following approval.

Actual posting times may vary depending on your bank, payment provider, or credit card issuer.

Shipping charges, if applicable, are non-refundable unless the return is the result of our error or a defective product.


8. Missing or Delayed Refunds

If you have not yet received your refund:

  • Review your bank account
  • Contact your payment provider
  • Contact your credit card company
  • Contact your financial institution

Financial institutions may require additional time before funds become available.

If the issue remains unresolved, please contact our support team.


9. Exchanges

Exchanges are available only for products that arrive:

  • Damaged
  • Defective
  • Incorrect

Customers must contact cholypory before returning any item for exchange.


10. Order Cancellations

Orders may be canceled within 12 hours of purchase.

After this period, orders may already be in processing or shipment and cannot be canceled.

If an order has already shipped, customers may use the standard return process after delivery.


11. Changes to This Policy

Cholypory reserves the right to update or modify this Return & Refund Policy at any time.

Any updates will be posted on this page together with the revised "Last Updated" date.


12. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us.

Cholypory

Email: info@cholypory.shop

Phone: +61472883068

Address: 19 Roseby Street, Drummoyne, NSW 2047, Australia