Shipping policy

At Cholypory, we are committed to providing a reliable, fast, and transparent shipping experience. Every order is carefully processed and prepared to ensure it arrives safely and on time.

1. Order Processing

All orders are processed within 1–2 business days, excluding weekends and public holidays.

After an order is successfully placed, our fulfillment team begins preparing the shipment. Each order is carefully reviewed, packed, and inspected before dispatch to help ensure accuracy and quality.

During peak seasons, promotional events, or holidays, processing times may occasionally be extended. If significant delays occur, customers will be notified whenever possible.

2. Order Cut-Off Time

Orders placed before 4:00 PM (AEST) on business days are generally processed the same day.

Orders submitted after the cut-off time will begin processing on the following business day.

3. Estimated Delivery Time

Estimated delivery times are as follows:

  • Processing Time: 1–2 Business Days

  • Transit Time: 3–5 Business Days

  • Estimated Total Delivery Time: 4–6 Business Days

Delivery estimates are provided as guidelines and may vary depending on carrier operations, weather conditions, holidays, or other unforeseen circumstances.

4. Shipping Fees

We proudly offer Free Standard Shipping on all orders delivered within Australia.

No minimum purchase is required to qualify for free shipping.

5. Shipping Destinations

Currently, Cholypory ships exclusively within Australia.

At this time, international shipping services are not available.

6. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active after the carrier receives the package.

Customers can use the tracking number provided to monitor shipment progress.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

If you notice an error in your shipping address after placing your order, please contact us within 12 hours.

Although address changes cannot be guaranteed once processing has begun, we will make every reasonable effort to assist.

Cholypory is not responsible for delays, failed deliveries, or additional costs resulting from incorrect shipping information provided by the customer.

8. Lost, Delayed, or Missing Packages

If your shipment is delayed, lost, or marked as delivered but cannot be located, please contact our customer support team.

We will:

  • Assist with shipment investigations

  • Work directly with the shipping carrier

  • Help locate missing packages

  • Provide support throughout the resolution process

9. Delivery Delays

Unexpected delays may occasionally occur due to factors beyond our control, including:

  • Severe weather conditions

  • Transportation disruptions

  • Carrier operational delays

  • Public holidays

  • High seasonal demand

  • Natural disasters

  • Government restrictions or emergencies

While delivery times cannot be guaranteed, we are committed to assisting customers whenever shipping issues arise.

10. Damaged Shipments

If your order arrives damaged, please contact us within 5 days of delivery.

To help us review your claim, please provide:

  • Your order number

  • Clear photographs of the damaged item

  • Photographs of the shipping packaging

After reviewing the claim, we may offer:

  • Replacement product

  • Store credit

  • Partial refund

  • Full refund

The resolution provided will depend on the nature of the issue and the outcome of our inspection.

11. Undeliverable Shipments

Packages returned due to incorrect addresses, failed delivery attempts, or refusal by the recipient may require additional shipping charges before they can be reshipped.

12. Contact Us

Cholypory

Email: info@cholypory.shop

Phone: +61 472 883 068

Address: 19 Roseby Street, Drummoyne, NSW 2047, Australia